okapk Terms and Conditions

okapk is an online betting and casino platform that offers users in Bangladesh gaming opportunities including cricket, slots, badminton, lottery, and more. These terms and conditions ("Terms") apply to both okapk ("we", "our") and users of the service ("you", "user").

These Terms apply to all services, competitions, promotional offers, and bonuses published on okapk.lat. By registering an account on the platform, you confirm that you have fully read and understood these Terms and that you agree to them.

These Terms must always be read together with our Privacy Policy and Responsible Gaming Policy. Both documents are an integral part of these Terms.

2.1 Age Requirement

You must be at least 21 years old to use okapk's services. We may request proof of identity or date of birth for age verification at any time. If it is found that a user is under 21, their account will be closed immediately and all deposited funds may be forfeited.

2.2 Registration Rules

Each user may create only one account. Creating multiple accounts is strictly prohibited. At the time of registration you must provide the following accurate information:

• Full legal name (as per national identity card)
• Correct date of birth
• Active mobile number (Bangladeshi)
• Valid email address
• Mobile banking details used for payments

okapk reserves the right to permanently close any account and forfeit all deposited funds if false or misleading information is provided during registration.

2.3 Account Security

It is your sole responsibility to keep your account password and login details confidential. You are fully responsible for all activities carried out from your account. If you suspect unauthorized access, contact us immediately via live chat.

3.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times (10x) — meaning you must wager ten times the combined total of the bonus and deposit before making a withdrawal.

For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus. Total balance ৳3,000. You must wager a total of ৳30,000 before making a withdrawal.

3.2 General Bonus Terms and Conditions

• Each bonus offer applies once and to one account only.
• Claiming bonuses through multiple accounts is prohibited.
• okapk reserves the right to modify, suspend, or cancel any bonus offer.
• Winnings from bets placed with bonus funds are added to the balance, but cannot be withdrawn before the wagering requirement is met.
• Separate restrictions may apply to the use of bonuses in certain games.
• Bonus cashback and promotional offers have a specific validity period — unused bonuses will be cancelled after the expiry date.

3.3 VIP Cashback Program

okapk has five VIP tiers. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

Cashback is automatically added to your account every week. VIP tier progression depends on your activity on the platform.

4.1 Deposit Rules

The payment methods currently accepted at okapk are bKash, Nagad, and Rocket. All transactions are completed in Bangladeshi Taka (BDT / ৳).

• Minimum deposit: ৳300 (for each method)
• Deposit amounts are generally credited to the account instantly.
• Any fees or charges applicable at the time of deposit are entirely the user's responsibility.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳500
• Withdrawal time: Processing is generally completed within 1 hour.
• Identity verification may be required before a withdrawal request is approved.
• Withdrawals must be made to the same account from which the deposit was made.
• Withdrawals may be restricted before active bonus wagering requirements are met.

4.3 Fraud Prevention

okapk operates fraud prevention measures on all transactions. If an unusual transaction or suspicious activity is detected, the account may be temporarily suspended while an investigation is conducted. Participation in money laundering or other financial criminal activities is strictly prohibited and legal action will be taken in such cases.

5.1 General Betting Rules

All bets placed on okapk are considered final. Once a bet is confirmed, it cannot be changed or cancelled, unless a problem arises due to a technical error on the platform. The outcome of all bets will be determined in accordance with the official result of the relevant event.

5.2 Cricket and Sports Betting

For sports betting, okapk provides live odds on BPL, IPL, T20 World Cup, ICC Championships, and other international cricket events. If an event is cancelled, abandoned, or postponed indefinitely, the funds for the related bet are generally refunded.

5.3 Casino Games

All casino games are powered by certified Random Number Generators (RNG). Game outcomes are completely random and are not predetermined in any way. General information about the RTP of each game is available on the game provider's website.

5.4 Technical Errors

If a bet or game session is left incomplete due to a technical issue, network outage, or server error, okapk will investigate the relevant situation and provide a reasonable resolution. In such cases, our decision will be considered final.

6.1 Prohibited Activities

The following activities are strictly prohibited on okapk:

• Creating or operating multiple accounts
• Operating an account by impersonating a third party
• Bonus abuse or conducting bonus hunting activities
• Participating in match fixing or any form of manipulation
• Placing bets using automated software or bots
• Arbitrage betting or attempting to guarantee profit by exploiting opportunities across multiple platforms
• Stealing other users' information or gaining unauthorized access to accounts
• Attempting to breach the platform's security systems

6.2 Account Suspension and Termination

If any of the prohibited activities listed above are detected, okapk reserves the right to suspend or permanently close an account without notice. In such cases, funds held in the account may be forfeited and legal action may be taken.

To appeal a suspension, contact our support team via live chat. The account may remain suspended until the investigation is complete.

okapk gives the highest priority to the protection of users' personal data. Our platform is secured with SSL encryption technology and all data is stored on secure servers.

Your personal data will be used solely for the purpose of providing the service. Data will not be sold or transferred to third parties, however it may be necessary to provide information to the relevant authorities if there is a legal obligation to do so.

For more details on data protection and privacy, please visit our Privacy Policy page.

okapk believes that gaming should be a form of entertainment, not a source of financial stress. We are committed to responsible gaming and provide users with the following tools for their protection:

• Deposit limit setting: You can set daily, weekly, or monthly deposit limits.
• Loss limit: A feature that automatically ends a session after a specified amount has been lost.
• Break option: Temporarily closing your account for a set period of time.
• Self-exclusion: The option for permanent or long-term account closure.

okapk recommends using parental control software to protect persons under the age of 21. We fully refuse to provide services to minors.

9.1 Service Availability

okapk cannot guarantee uninterrupted availability of the service. okapk is not liable for temporary unavailability due to maintenance, technical issues, or third-party service disruptions.

9.2 Financial Losses

okapk has no obligation to compensate for financial losses from gaming or betting. okapk is not responsible for the outcome of bets placed at the user's own discretion. Financial decisions related to gaming are entirely the user's own responsibility.

9.3 Third-Party Services

okapk is not responsible for the quality or availability of services provided by third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) and payment providers.

okapk reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users via email or a notice on the platform.

Continued use of the service after updated terms are published will be taken as your acceptance of the new terms. It is therefore recommended that you visit this page regularly.

11.1 Contact Methods

For any questions or complaints regarding these terms and conditions, please contact us in the following ways:

• Live Chat: Bengali support available 24 hours a day, 7 days a week
• Email: [email protected]

11.2 Complaint Process

If you have a dispute or complaint, please contact our support team first. After receiving your complaint, we will complete an investigation within a reasonable time and provide a resolution. If you are not satisfied with the support team's decision, you may submit a request for reconsideration to senior management.

11.3 Applicable Law

Relevant international e-commerce and digital services laws will apply to the interpretation and enforcement of these terms and conditions. Any legal disputes will be resolved through arbitration or negotiation.