okapk's Privacy Policy

okapk uses the collected information for the following legitimate purposes:

2.1 Account Management

Information is used to create, manage, and verify your account. This information is essential for ensuring secure login and protecting your account.

2.2 Processing Financial Transactions

Financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket. This information plays an important role in preventing fraud and ensuring secure transactions.

2.3 Customer Support

Our 24/7 live chat support team uses information to resolve issues related to your account. Your history and preferences are analysed to provide effective support.

2.4 Responsible Gaming

Your gaming activity is monitored to identify potentially problematic behaviour. This is part of our responsible gaming policy.

2.5 Legal Compliance

Certain information is stored and used to meet applicable laws, regulations, and regulatory requirements. This includes Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

2.6 Service Improvement

By analysing user behaviour, we improve our platform, game selection, and overall experience. This analysis is always done in an aggregated and anonymous form.

okapk does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Necessary information is shared to complete transactions through payment gateways such as bKash, Nagad, and Rocket. These organisations are governed by their own strict privacy policies.

3.2 Technology Service Providers

Limited information may be shared with trusted third-party technology partners to operate the site's technical infrastructure. These partners are bound by strict confidentiality agreements.

3.3 Legal Requirements

Information may be provided in response to court orders, legal proceedings, or valid requests from regulatory authorities. In such circumstances we provide only the information that is legally required.

3.4 Corporate Structural Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify users in advance.

The okapk site uses cookies and similar technologies to improve your browsing experience.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the site. They are used to maintain your login state, ensure security, and manage your session. Disabling these cookies will prevent the site from working properly.

4.2 Functionality Cookies

These cookies are used to remember your preferences and settings. They ensure your personalised experience, such as language preferences and game history.

4.3 Analytics Cookies

These cookies help collect anonymous data to understand how the site is used. We improve our service by analysing which pages are visited most and where users encounter difficulties.

You can control or disable cookies by changing your browser settings. Please note that disabling cookies may affect some functionality of the site.

To ensure the security of your information, okapk adopts industry-standard protection measures.

5.1 Technical Protection

• All data transmission secured through SSL (Secure Socket Layer) encryption technology
• Strong encryption algorithms used for stored data
• Data hosted in a secure server environment
• Regular security audits and vulnerability testing

5.2 Procedural Protection

• Only authorised staff have access to personal information
• Data access logging and monitoring
• Privacy and data protection training for staff
• Immediate response plan in the event of a security breach

5.3 Data Retention Period

Your information is retained while your account is active and, after account closure, for a specified period as required by law. Financial transaction records are retained for the period stipulated under applicable laws in Bangladesh.

As a user of okapk, you have the following rights over your own information:

6.1 Right of Access

You may request to know what information we hold about you. We will provide you with a detailed report within a reasonable time.

6.2 Right to Rectification

If your account contains any incorrect or outdated information, you may request that it be corrected. Maintaining accurate information is important for both you and us.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that we may be obliged to retain certain information where there are legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

You may object to your information being used for specific purposes (such as marketing communications). Once we receive your objection, we will stop that specific processing.

6.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat support. We will verify your request and take action as soon as possible.

okapk strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of registration. If we learn that a user is under 21, their account will be immediately closed and the associated information will be securely deleted.

If you suspect that a minor near you is using this platform, notify us immediately at [email protected]. We encourage the use of parental control tools.

The okapk platform may contain content from various third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These external service providers have their own privacy policies that apply on their own platforms.

okapk is not responsible for the data practices of these third-party services. We recommend that you review the privacy policies of these services.

Payment service providers bKash, Nagad, and Rocket follow their own data protection practices. Information shared during payment processing is governed by the policies of these organisations.

okapk may update this privacy policy from time to time. Changes may be made due to business changes, legal requirements, or service improvements.

For any significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A prominent notice will be displayed on the site
• The "Last Updated" date at the top of the page will be changed

Continuing to use the site after a change will be taken as your acceptance of the updated policy. You have the right to close your account if you do not agree with the changes.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take all privacy-related requests seriously and respond as quickly as possible. Our goal is to resolve your concerns and ensure the protection of your information.

okapk is committed to ensuring fair play and a safe gaming environment. Please also read our responsible gaming policy.